BSeery Posted October 5, 2005 Share Posted October 5, 2005 Well, for those that didn't hear, the distributor was the culprit of my car not starting at the track last week. a $.005 screw came out of the rotor and fell down and damaged the reluctor at the bottom of the distributor. The reluctor looks like a paddle wheel with 8 paddles, and as one of those passes sensor the distributor fires. So, I call MSD to get the part number of this reluctor, already cringing at the thought of a $50 part or a $300 brand new distributor.I was talking with their tech department and he gave me the part number. Whew !! It's replaceable !!Next I looked it up on Summit's web page. Whew!! It's only $16.00Then the MSD tech said "Hey, I can mail you this one sitting at my desk." I asked how much and he said "Free". He is going to ship me a new reluctor, new springs, new screws, and even a new pickup sensor. Basically a rebuild of the entire distributor except for the case and the cap and rotor -- for free !!I may just be a MSD customer for life now. Link to comment Share on other sites More sharing options...
Togo Posted October 5, 2005 Share Posted October 5, 2005 wow - that's quite a rare find - i'll keep that in mind!thanks for sharing! Link to comment Share on other sites More sharing options...
anmracing2 Posted October 6, 2005 Share Posted October 6, 2005 Now thats awesome customer service all right... A lot of companies should strive to be as exceptional as MSD......Andrew Link to comment Share on other sites More sharing options...
Eddie44 Posted October 6, 2005 Share Posted October 6, 2005 Sweet Link to comment Share on other sites More sharing options...
Desertdawg Posted October 6, 2005 Share Posted October 6, 2005 I hope he includes a set of stickers...Free parts should earn a sticker spot on your vega Link to comment Share on other sites More sharing options...
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