HarleyPat Posted April 24, 2019 Share Posted April 24, 2019 Just wanted to say a couple words about Airaid customer service. About a year ago I had CPR install an Airaid CAI on my car. Last week while cleaning the engine, I noticed The two screws that hold the MAS in had fallen out. I contacted Airaid with every intention of buying a pair of replacement screws. They not only sent me the screws for the MAS but also all the install hardware for the CAI! How much did they charge? Zero, zilch, nada! Not even UPS shipping! Now that’s customer service! 1 Link to comment Share on other sites More sharing options...
Extender32 Posted April 24, 2019 Share Posted April 24, 2019 Nice! Glad to hear there is still some great customer service out there. Link to comment Share on other sites More sharing options...
SixAddict Posted April 24, 2019 Share Posted April 24, 2019 Thanks Pat, that's good to know as I also run the Airaid CAI. Funny you mentioned those screws coming out as mine did also not to long after installation. Luckily found screws and used loctite, no issues since. Link to comment Share on other sites More sharing options...
joe@cpr.com Posted April 25, 2019 Share Posted April 25, 2019 man airaid has had that happen a lot lately. we have started putting blue loctite on them as i've noticed 2 i personally did come in for that and I know i didn't leave them loose lol. Airaid is awesome to work with though! Link to comment Share on other sites More sharing options...
HarleyPat Posted April 25, 2019 Author Share Posted April 25, 2019 50 minutes ago, joe@cpr.com said: man airaid has had that happen a lot lately. we have started putting blue loctite on them as i've noticed 2 i personally did come in for that and I know i didn't leave them loose lol. Airaid is awesome to work with though! Intend to do the same. Loctite it is! Link to comment Share on other sites More sharing options...
Azmotorhead Posted April 29, 2019 Share Posted April 29, 2019 Just some background K&N bought Airaid a couple of years ago. Moved their operation from Phx to Ca. Link to comment Share on other sites More sharing options...
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